General terms and conditions

These General Terms and Conditions of Contract regulate the sale of products presented on the website and by the company ORGANIC COTTON COLOURS, S.L., at C/ Teulera, 138, 17246 Santa Cristina d´Aro (Girona), Spain, with CIF ES B-55103915. In this regard, the use of this website constitutes acceptance of these General Conditions to which You are bound.

Purchase procedure

During the placement of the order through our website or by phone, you must register by filling in or providing your identification details, shipping address, and billing information. Please note that personal data must be provided with complete accuracy to avoid confusion or incidents in the shipment of the purchased item/s. Additionally, if You so request, you will receive information about our company and products via email. The online order is confirmed by clicking the “Place Order” button. The payment for the purchase will be made by credit or debit card (Visa and Master Card), PayPal, or bank transfer. For credit or debit card payments, the charge will be made online, in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the communicated data is correct. Once the transaction is confirmed, the order number will be communicated through the website so that You can track it at any time from your computer. Likewise, an email will be sent with a description of the order and the personal data that has been provided. The non-receipt of this message may be due to some transient communication issue on the network or an error in the communicated email address. In both cases, it is advisable to contact Customer Service at the phone number (+34) 972 83 59 95. If, at the time of issuing the order, our warehouse detects that there are no stocks of some of the products included, we will attempt to locate the item. If it is not possible, the customer will be notified immediately. Additionally, the amount overcharged for the article will be refunded within a few days.

Currency and taxes

The prices on this website are shown in the currency corresponding to the country of origin and include taxes. According to current legislation, ORGANIC COTTON COLOURS, S.L. is obliged to charge VAT on all orders with a delivery address in European Union member countries. The applicable VAT is the legally corresponding rate and depends on the destination territory of your order. For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT in accordance with the provisions of Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories. Once the purchase order has been completed, and before making the payment for the order, a final summary will be presented identifying the purchased item/s and their total price (including taxes and shipping).

Producy warranty

The items offered on this website comply with the quality and warranty requirements of ORGANIC COTTON COLOURS products.

Intellectual property

All content in the Online Store (illustrations, texts, designations, trademarks, images, videos) is the property of ORGANIC COTTON COLOURS, S.L. Any partial or total reproduction of the content by any means and on any medium is subject to prior and express authorization from ORGANIC COTTON COLOURS, S.L. You acknowledge and consent that all copyright, trademark, especially the marks OCCGuarantee®, OCCRegenerative®, OCCBiodynamic®and ORGANIC COTTON COLOURS®, and other intellectual property rights on the materials or contents provided as part of the website belong at all times to ORGANIC COTTON COLOURS, S.L. or to those who have licensed their use.

Legal right to withdraw from the purchase

In accordance with applicable regulations, if You are contracting as a consumer, you may withdraw from the Contract (except for underwear items) at any time within 14 business days from the date of delivery of your order. In this case, the price paid for such products will be refunded. You will be responsible for the direct return costs of the product. Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same conditions in which You received them. Please return the item using or including its original packaging. No refund will be made if the product has been used beyond mere opening or if it has suffered any damage, so You must handle the products carefully while they are in your possession.

Partial nullity

If any of these Conditions or any provision of the Contract were declared null and void by a final resolution by a competent authority, the remaining terms and conditions will remain in force without being affected by such declaration of nullity.

Complete agreement

These Conditions constitute the entire agreement between You and ORGANIC COTTON COLOURS, S.L. regarding the subject matter of the Contract and replace any other prior agreement, agreement, or promise agreed between You and us verbally or in writing.

Force majeure

ORGANIC COTTON COLOURS, S.L. will not be liable for any non-compliance or delay in the fulfilment of any of the obligations assumed for online sales, whose cause is due to events beyond reasonable control (“Force Majeure”), including among others: Strikes, employer closures, or other protest measures; Civil commotion, revolt, invasion, terrorist attack, or terrorist threat, war (declared or not) or threat or preparations for war; Fire, explosion, storm, flood, earthquake, sinking, epidemic, or any other natural disaster; Inability to use trains, ships, planes, motor transport, or other means of transport, public or private.

Liability and disclaimer of liability

Unless expressly stated otherwise in these Conditions, our liability in relation to any product purchased through the website will be strictly limited to the purchase price of that product.